Extra Information
Warranty Information
Returns on 80% Lowers (Receiver Blanks):
All 80% Blanks are Non Refundable, Sold as is - NO RETURN OR EXCHANGE
For any issues with your order including incorrect, missing, damaged, and/or broken products, you must notify customer service HERE within 7 days of your package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 14 days of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 14 days of receiving the package you will not be penalized.
Freedom Unlimited Inc. will accept all returns with an approved RMA and a 5% restock fee and a subtraction of shipping costs will be applied. You must email or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence may be required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
After 30 days from the time, you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.
Products not subject to returns include serialized parts, 80% lower receivers, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”. No items may be returned after 45 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, a store credit will be issued.
All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Freedom Unlimited Inc. will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Freedom Unlimited Inc. is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.
We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore, normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.
Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.
If items that are returned to us arrive damaged, we will not issue a credit or refund.
Due to the limited supply of product, we may not be able to replace a return or warrantied item with the exact same product. In these cases, we will substitute the item with one of the same or higher value.
For More Info https://freedomunlimitedinc.com/warranty-returns/
