Warranty and Return Policy:

For any issues with your order including incorrect, missing, damaged, and/or broken products, you must notify customer service HERE within 7 days of your package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 14 days of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 14 days of receiving the package you will not be penalized.

Freedom Unlimited Inc. will accept all returns with an approved RMA and a 5% restock fee and a subtraction of shipping costs will be applied. You must email or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence may be required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.

After 30 days from the time, you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.

Returns on 80% Lowers (Receiver Blanks): Any 80% Blanks thats been modified, drilled, milled, cut, shaved; anything other than factory shape Can NOT be returned or exchanged. If you need warranty, you will have to contact polymer80 customer support directly. (https://www.polymer80.com/customer-support). For un-used,unopened blanks, follow our standard return policy

Products not subject to returns include serialized parts, modified 80% lower receivers, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”. No items may be returned after 45 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, a store credit will be issued.

All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and information requirements. Freedom Unlimited Inc. will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Freedom Unlimited Inc. is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you.

We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore, normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.

Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.

If items that are returned to us arrive damaged, we will not issue a credit or refund.

Due to the limited supply of product, we may not be able to replace a return or warrantied item with the exact same product. In these cases, we will substitute the item with one of the same or higher value.

Returns on 80% Lowers (Receiver Blanks):

All 80% Blanks are Non Refundable, Sold as is - NO RETURN OR EXCHANGE

On Sale Item Policy:

Items purchased that later go on sale during the processing time, prior to the original items shipping, are subject to a price difference adjustment in store credit only. Items that go on sale and have been shipped prior to the start sale date are not eligible for price adjustment.

Warranty Policy for AR15/10 Upper Builds:

For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to 60-days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Freedom Unlimited Inc. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Freedom Unlimited Inc. after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect.

Repair/replacement of the blemished/cosmetically defective products depends on the severity and/or the location of the defect. The customer must contact Freedom Unlimited Inc. within 30-days of receiving the product for any sort of compensation on blemished products. This date will be determined by the date that the tracking number that is provided by the carrier or delivery service shows delivery. This date is non-negotiable.

For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Freedom Unlimited Inc. for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected. If the product has been modified or disassembled in any way without the express written approval of Freedom Unlimited Inc., the repair will not be approved. This includes taking the build to a gunsmith. If the product is received and we determine that it has been disassembled or modified without expressed permission from Freedom Unlimited Inc., the repair will not be approved, and the customer will be responsible for paying the return shipping prior to getting their product returned to them. If it has been within 30 days of the customer receiving the product, Freedom Unlimited Inc. may approve a prepaid return label, which is only valid for seven business days, to be issued to the customer to send the product back for repair. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized. No repairs or exchanges will be accepted 60-days after delivery.

Shipping Policy:

We strive to get orders out as quickly as possible however, some orders may take as many as several weeks. These orders include, custom builds, and DYI Kits. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please refer to the tracking number that was emailed to you when the order was placed. The method of delivery for Free Shipping is USPS Priority.

For packages returned as “Return to Sender”, the Customer will be contacted twice (2) by email and final attempt by phone to respond. If customer doesn’t respond or have an account, we will create an account on behalf of the customer and we will issue store credit minus any applicable fees. If a response is received the Customer will then pay for the second delivery attempt of their order.

Please note that delivery time is also based upon “business” days; Saturdays and Sundays are not considered business days

Risk of Loss:

All items purchased from Freedom Unlimited Inc. are made pursuant to a shipment contact. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. As such if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you.

Claims Policy:

Although you assume the risk of loss when product is passed from our facilities to the carrier for any damaged or lost items, we are happy to file a claim for you. If you file a claim on your own, we are not obligated to replace or refund any orders. ALL claims have 15 business days to be reported to the carriers and a claim officially filed. If we file a claim on your behalf, we must wait until the claim is processed by the carrier to determine whether your order is eligible to be reshipped or replacement parts will be sent to you. Often carriers, especially the USPS, will require the customer to bring in damaged packages or products to fully process your claim. If the customer fails to comply with these requirements, the order will not be compensated in any way from Freedom Unlimited Inc. or its associates.

Cancellations:

If you need to cancel an order, please contact customer service within two (2) business days. Any orders that are not canceled within the allotted time frame will be charged a 5%-15% restocking fee based on the amount of the order that has already been picked. A merchant fee of 3% to cover any merchant fees we are charged, unless there is an exemption, such as but not limited to, an out-of-stock item that we reach out to cancel. If a shipment is refused without canceling it first, a 25% restocking fee and shipping costs will not be refunded back to the customer. 

If you need to cancel a build or custom product and it has already been assembled, you will not be refunded the build fee.

Order Validation:

Freedom Unlimited Inc. reserves the right to verify if order is valid in certain cases, but not limited to:

• Shipping and Billing Addresses Do Not Match
• VPN's Create a potential fraud flag
• Amount over a certain limit which is determined by Freedom Unlimited Inc.

In most cases, if your order status is changed to “Manual Verification”, We will require you to send us a copy of your State ID and a copy of the last 4 digits of the card used via email. One of our customer rep. will contact you via email. 
Freedom Unlimited Inc. reserves the right to cancel orders upon failure to comply with validation requirements.

Chargebacks:

If a customer files a chargeback but keeps the product, we have the right to collect upon the product that is in the customer’s possession. Our collection fee is $25.00, and the chargeback fee is $25.00 totaling $50.00. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. If escalated to a Pre-Arbitration chargeback the customer is responsible for any fees accumulated for the Pre-Arbitration Chargeback.

If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.

Refunds:

Refunds are generally issued within three business days after we receive the product or cancel an order. Some may take longer depending on the time of year. Once the refund is initiated your financial institution might take between 1-5 business days to process your refund. If the card has expired or the order is older than 90 days, then a store credit will be issued within 7 to 10 business days.

Illegal Products:

If a customer orders a product that is deemed illegal in their city, county, or state, the order will be canceled, and store credit will be issued. It is the responsibility of the customer to know the laws of the area they live in. If for any reason an order needs to be canceled and we cannot get a hold of the customer, we will issue store credit. Orders containing regulated products may take more time to process due to the additional investigation needed for each state. 

Shipping Restrictions

80 % lowers will NOT be shipped to following states:

• California 
• Connecticut 
• Delaware
• District of Columbia
• Hawaii 
• Illinois
• Maryland
• New Jersey
• New York
• Rhode Island 
• Washington  

Disclaimer:

“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. and GLOCK Ges.m.b.H. Neither Freedom Unlimited Group Inc nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or
GLOCK Ges.m.b.H. The use of “GLOCK” on this page is merely to advertise the sale of GLOCK pistols, parts, or components. For additional genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com